Last updated: March 2026
These Terms of Service ("Terms") govern your use of the QUp mobile application ("App") and associated services provided by QUp ("we", "us", or "our"). By creating an account or using the App, you agree to these Terms.
QUp provides the following services:
To use QUp, you must:
You may register using email/password or through third-party authentication providers (Google, Apple). You are responsible for all activity that occurs under your account.
When using QUp, you agree to:
By submitting Content (queue reports, ratings, etc.), you grant QUp a non-exclusive, worldwide, royalty-free license to use, display, and distribute such Content within the App and on our Website for the purpose of providing and improving our services. You retain ownership of your Content but acknowledge that queue reports may be aggregated and anonymized for statistical purposes. We reserve the right to remove Content that violates these Terms, including through automated content moderation as described in Section 6.
When you submit a queue report with a photo, QUp may use artificial intelligence (Google Gemini) to analyze the image and suggest a crowd level and estimated wait time. You acknowledge that:
All images uploaded to QUp (including queue report photos, venue photos, and profile pictures) are automatically analyzed for compliance with our content policies. You acknowledge that:
AI features are provided to enhance the user experience but are subject to the following limitations:
If you believe your content was incorrectly flagged or removed by our automated moderation system, you may contest the decision by emailing queueuplive@gmail.com with a description of the content and the reason you believe the decision was incorrect. We will conduct a human review and respond within 14 days.
If you are a consumer in the EU, you have the right to withdraw from your QUp Pro subscription within 14 days of purchase without giving any reason. By beginning to use the digital content, you acknowledge that you lose your right of withdrawal once the service has been fully provided. Refunds for the withdrawal period are handled through the respective app store (Apple App Store or Google Play Store).
The App, including its design, code, features, and branding, is the intellectual property of QUp and is protected by applicable copyright and trademark laws. You may not copy, modify, distribute, or create derivative works based on the App without our prior written consent.
QUp is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee the accuracy of queue reports or venue information, as this data is user-generated. AI-generated suggestions, including wait time estimates and crowd level assessments, are approximations and are not guaranteed to be accurate. We do not warrant that the Service will be uninterrupted, secure, or error-free. Use of the App is at your own risk. Nothing in these Terms excludes or limits any mandatory warranty rights you may have under the consumer protection laws of your country of residence within the EU.
To the maximum extent permitted by law, QUp shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the App. Our total liability for any claim related to the Service shall not exceed the amount you paid for QUp Pro in the 12 months preceding the claim, or EUR 100, whichever is greater. This limitation does not apply to liability which cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or intentional misconduct.
We may suspend or terminate your account if you:
You may delete your account at any time via Profile → Settings → Danger Zone → Delete Account. Upon termination, your data will be handled in accordance with our Privacy Policy.
Your use of QUp is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal data. By using the App, you consent to the data practices described therein.
We reserve the right to modify these Terms at any time. Material changes will be communicated through the App or via email at least 30 days before they take effect. If you do not agree with the changes, you may terminate your account before the changes take effect. For changes that require your active consent under applicable law, we will request it explicitly.
These Terms are governed by the laws of Austria. Disputes shall be subject to the jurisdiction of the courts of Innsbruck, Austria. If you are a consumer within the EU, you may also bring proceedings in the courts of your country of residence, and any mandatory consumer protection rights under local law shall apply.
The European Commission provides an online dispute resolution platform at https://ec.europa.eu/consumers/odr. We are not obligated and generally not willing to participate in dispute resolution proceedings before a consumer arbitration board.
QUp is not liable for delays or failures in performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, internet outages, or third-party service failures.
For questions about these Terms, contact us at queueuplive@gmail.com.